Last updated: June 28, 2026
Effective date: June 28, 2026
EasyPlanus ("EasyPlanus," "we," "us," or "our") is a property-management software platform. EasyPlanus is a service operated by AltairVL LLC, the entity legally responsible for the personal information processed through the platform (the "data controller").
If you have questions about this Privacy Policy or how your information is handled, contact us at privacy@easyplanus.com.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
This policy applies to all users of the Services. Where an organization (for example, a property-management company or agency) uses EasyPlanus to manage data about its owners, tenants, properties, or staff, that organization is responsible for the data it inputs, and EasyPlanus acts as a service provider/processor on its behalf for that data. See Section 11 (Organizations and third-party data).
We collect the following categories of information. Some are provided directly by you or your organization; some are generated automatically when you use the Services.
Depending on how an organization uses the Services, the platform may store information about property owners, tenants, prospective tenants, vendors, technicians, or other individuals, which may include names, contact details, and records related to tenancies, maintenance, or property management. This data is typically provided by the organization using EasyPlanus rather than by the individual directly. See Section 11.
Where billing, rent collection, or other payment features are offered, we (or our payment processors) may process billing details and transaction records. We do not store full payment-card numbers on our own systems; payment processing is handled by third-party payment providers. (This category may not be active during the current pilot phase and is described here for transparency about potential future processing.)
Where document features are offered, the platform may store files and documents uploaded by users (for example, agreements, records, or supporting materials).
We do not intentionally collect special categories of sensitive personal information (such as health, biometric, or government-ID data) unless an organization chooses to store such information in free-form fields; we discourage this and are not responsible for data an organization elects to input outside the intended use of the Services.
We use personal information to:
We rely on the following bases for processing, as applicable: performance of a contract with you or your organization; our legitimate interests in operating and improving the Services; compliance with legal obligations; and your consent where required.
Our transactional emails are sent from noreply@easyplanus.com via our email-delivery provider.
We do not sell your personal information. We share information only as described below:
A current list of key sub-processors is available on request at privacy@easyplanus.com.
The Services are operated from, and data may be processed in, the United States and other countries where we or our service providers operate. If you access the Services from outside these countries, you understand that your information may be transferred to, stored, and processed in jurisdictions that may have different data-protection rules than your own. We take steps intended to ensure your information receives an adequate level of protection.
We retain personal information for as long as needed to provide the Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it. Organizations may request deletion of their data as described in Section 10; certain records may be retained where required by law or for legitimate business purposes.
We use technical and organizational measures designed to protect personal information, including encryption in transit (TLS), restricted network access to our backend, hashed password storage, role-based access controls, and leaked-password protection at sign-up and password change. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Depending on your location and applicable law, you may have rights to:
To exercise these rights, contact privacy@easyplanus.com. We will respond as required by applicable law. Note that where EasyPlanus processes data on behalf of an organization, we may direct your request to that organization, which controls the data.
For account profile data (name, telephone), you can also update much of your information directly within the EasyPlanus application once that functionality is available in your account settings.
When an organization (such as a property-management company) uses EasyPlanus to store information about owners, tenants, technicians, or other individuals:
The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact privacy@easyplanus.com and we will take appropriate steps to delete it.
Depending on your state of residence (for example, under Florida law and other U.S. state privacy laws as applicable), you may have additional rights regarding your personal information, including the right to know, access, correct, and delete personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information. To exercise applicable rights, contact privacy@easyplanus.com.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice (such as by email or an in-app notice). Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.
For any questions, requests, or concerns about this Privacy Policy or your personal information:
EasyPlanus (operated by AltairVL LLC)
Email: privacy@easyplanus.com
Postal address: 1210 Lake Como Drive, Lutz, FL 33558, USA
EasyPlanus is a service operated by AltairVL LLC.
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