SMS Consent & Opt-In Policy
Last updated: July 4, 2026
EasyPlanus sends transactional, account-related text messages only — rent payment
reminders, payment confirmations, maintenance request updates, and replies to account inquiries. We never
send marketing or promotional SMS. This page describes how we collect and record each user's express
consent before any message is sent. EasyPlanus is operated by AltairVL LLC. These
practices supplement our Privacy Policy, Terms of Service and
SMS Messaging Terms.
1. How users opt in — web form in the app
SMS notifications are off by default. A user opts in through their own account settings
at app.easyplanus.com:
- The user signs in and opens Account → Edit profile.
- Under Notification channel, they select “Text message (SMS)”
(email is the default; WhatsApp is also offered).
- The following consent notice is displayed on the same screen, at the moment of selection,
before anything is saved:
“By selecting SMS and saving, you agree to receive transactional text messages from EasyPlanus
(AltairVL LLC) about your account — rent reminders, payment confirmations, and maintenance updates —
at the phone number above. Message frequency varies. Message & data rates may apply. Reply STOP to
unsubscribe or HELP for help. Consent is not a condition of any purchase.”
- A valid mobile number is required to save the SMS selection — the consent is tied to
that number.
- When the user saves, the opt-in is recorded on their account profile. They can switch
back to email or WhatsApp at any time from the same screen.
2. What messages we send
- Account notifications: rent payment reminders, payment confirmations, maintenance
request status updates.
- Customer care: replies to inquiries the user initiated about their account.
No marketing, promotional, or third-party messages of any kind.
3. Frequency, rates and opting out
- Message frequency varies with account activity (typically a few messages per month).
- Message and data rates may apply, depending on the recipient's mobile plan.
- Reply STOP at any time to unsubscribe. A single confirmation of the opt-out is sent.
- Reply HELP for assistance, or contact support@easyplanus.com.
- Reply START to resubscribe after an opt-out.
- Users can also change their notification channel any time in Account → Edit profile.
4. SMS opt-in is always separate and independent
SMS notifications are enabled only through the web opt-in described in Section 1 — a
separate, affirmative selection the user makes in their own account settings, with an independent consent
checkbox. Consent to receive SMS is never bundled with, or a condition of, any other
agreement, sign-up, purchase, or service. Even when an account is created through a property-management
office, no SMS is ever sent unless the user personally completes the web opt-in above.
The user can withdraw consent at any time by replying STOP or changing their notification channel.
5. Privacy of opt-in data
Phone numbers and SMS consent records are used solely to deliver the notifications described above.
They are never sold, rented, or shared with third parties for their own marketing. See our
Privacy Policy and SMS Messaging Terms.
6. Contact
AltairVL LLC (operating EasyPlanus)
1210 Lake Como Drive, Lutz, FL 33558, USA
Email: support@easyplanus.com
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